Iniobong Akpan

I am a dedicated and proactive Customer Support Specialist with years of experience in resolving customer issues and building strong relationships. My expertise lies in leveraging product knowledge to meet customer needs effectively. I have a proven track record of contributing to organizational process improvements and enhancing customer satisfaction.

In my recent role at Teleperformance, I provided timely and effective solutions to customer inquiries, achieving a remarkable 50% increase in satisfaction rates. I managed an average of 65 new customer cases daily, ensuring a 90% resolution rate. My proactive approach led to a 20% reduction in customer escalations, showcasing my commitment to exceptional service.

Throughout my career, I have honed my skills in clear communication, virtual collaboration, and project management. I am proficient in various customer service software and tools, including CRM systems like Zendesk. I am passionate about creating positive customer experiences and continuously seek opportunities for professional growth.