Blessing Otouaye
@blessingotouaye
Detail-oriented virtual assistant delivering remote administrative and customer support.
NigeriaWhat I'm looking for
I am a detail-oriented virtual assistant with over 10 years of remote administrative, customer support, and operational experience. I specialize in calendar management, email/chat handling, CRM support, and streamlining workflows to drive efficiency.
Throughout my career I have improved client scheduling efficiency, reduced inbox clutter, and increased engagement and satisfaction metrics across roles. I consistently deliver measurable results—examples include a 40% reduction in inbox volume and sustained customer satisfaction scores above 90%.
I am proficient with Microsoft Office, Google Workspace, Trello, Calendly, HubSpot, Zendesk, Freshdesk, and collaboration tools like Slack and Monday.com. I leverage research and data-entry tools to support projects and inform process improvements.
I seek fully remote roles where I can apply strong organization, problem-solving, and communication skills to support clients, optimize processes, and contribute to reliable, high-quality service delivery.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Hi5 Business Hub
May 2025 - Present (7 months)
Provided comprehensive remote virtual support including email/chat management, reducing inbox clutter by 40% and improving client scheduling efficiency by 25%. Supported social media engagement and online research to boost engagement by 15%.
Call Center Agent
Unateus
Jun 2023 - Feb 2025 (1 year 8 months)
Delivered chat, email, and call support achieving a 90% customer satisfaction score and consistently exceeded weekly performance targets by 10%. Conducted lead generation with a 30% conversion rate while maintaining QA standards.
Market Research Consultant
Market Research Consult
Feb 2021 - May 2023 (2 years 3 months)
Handled 50+ daily chat and call inquiries, reducing response time by 30% and increasing customer satisfaction by 28% through proactive follow-ups; optimized scripts to cut resolution time by 20%.
Customer Experience Support
Heritage Bank
Oct 2016 - Jan 2020 (3 years 3 months)
Supported digital banking customers via chat and email, raising satisfaction by 30% and achieving 97% QA compliance while implementing feedback systems that increased retention by 18%.
Customer Service Support
First Bank of Nigeria
Sep 2014 - Dec 2016 (2 years 3 months)
Processed 100+ daily transactions and provided digital/chat support, resolving 90% of inquiries on first contact and promoting digital solutions to increase adoption by 15%.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Bauchi
Higher National Diploma, Public Administration
Completed an HND in Public Administration with coursework focused on administrative practices and public sector management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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