ANTHONIA Fred
@anthoniafred
Remote-ready virtual assistant skilled in customer support and administrative operations.
NigeriaWhat I'm looking for
I am a remote-ready virtual and administrative professional with over three years of experience providing email and chat support, managing administrative tasks, and supporting business operations across time zones. I consistently maintain clear, friendly communication and have sustained over 90% customer satisfaction in fast-paced remote environments.
My background includes roles in customer service, business development consulting, and hybrid administrative support where I improved outreach success by 25% and reduced meeting/document delays by 30%. I identify recurring issues and recommend process or content changes that reduce repeat problems.
I am highly organized, self-disciplined, and proficient with Google Workspace, Microsoft Office, CRM and support platforms like Zendesk, and virtual meeting tools. I collaborate effectively with distributed teams and work independently to meet deadlines and drive operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ShopTeePhoneCases
Jul 2021 - Present (4 years 6 months)
Provided email and chat support resolving product, order, and delivery issues and maintained over 90% customer satisfaction through clear, friendly communication. Identified recurring issues and recommended FAQ and product description improvements to reduce repeat complaints.
Business Development Consultant
Siryus Creative Media Ltd.
Jun 2024 - Feb 2025 (8 months)
Conducted outreach to potential partners via calls, emails, and virtual presentations and assisted in proposal preparation and client research, increasing outreach success by 25%. Collaborated with a distributed creative team to secure new business opportunities.
Administrative Assistant
SBT Capital
Mar 2022 - Aug 2024 (2 years 5 months)
Managed schedules, prepared documents, and supported daily office operations in a hybrid setting, improving meeting coordination and document management processes to reduce delays by 30%. Organized and maintained digital files and documentation.
Education
Degrees, certifications, and relevant coursework
Cross River State University of Technology
Bachelor of Education, Guidance and Counselling
Completed a Bachelor of Education in Guidance and Counselling emphasizing student support, counselling techniques, and educational guidance practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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