Open to opportunities

Iruoma Vivian

@iruomavivian

Message

I resolve customer inquiries and complaints across phone and digital support channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or call support role where I can resolve customer concerns, meet service targets, and work independently using phone and digital communication tools.

At Medplus Pharmacy, I handled daily customer inquiries by phone, provided accurate information, and resolved concerns promptly. I documented interactions for follow-up and reporting while protecting sensitive customer information.

I'm experienced in remote customer support, complaint escalation, email and chat support, and virtual communication tools. I work independently, communicate with empathy and patience, and focus on positive customer outcomes and retention.

Experience

Work history, roles, and key accomplishments

Customer Service / Call Support Associate

Medplus Pharmacy

Jan 2023 - Jan 2025 (2 years)

Handled daily customer inquiries via phone, providing accurate information and timely resolutions. Managed customer complaints calmly and professionally, ensuring positive outcomes and retention.

Remote Customer Support Email and Chat Support Customer Retention Time Management Zoom Google Sheets Microsoft Word