Blessing John
@blessingjohn1
Customer-focused professional skilled in exceptional service delivery.
What I'm looking for
I am a dedicated customer-focused professional with a strong background in delivering exceptional service and ensuring seamless onboarding experiences. My role as a Microsoft CSAM Representative at Tek Experts has honed my ability to understand complex cloud products and provide insightful technical support to enhance customer satisfaction. I pride myself on cultivating strong relationships with clients, aligning solutions with their business objectives, and leveraging data analytics to tailor services that drive engagement and retention.
Throughout my career, I have consistently demonstrated my commitment to fostering trust and loyalty among customers. My experience spans various roles, including Procurement Officer and Personal Assistant, where I developed my skills in problem-solving, effective communication, and collaboration. I have successfully managed customer interactions, addressed complaints, and provided solutions that enhance overall satisfaction. My analytical skills enable me to assess customer needs and deliver actionable insights that contribute to organizational growth.
Experience
Work history, roles, and key accomplishments
Microsoft CSAM Representative
Tek Experts
Oct 2023 - Present (1 year 8 months)
As a Microsoft CSAM Representative, I provide technical support for Microsoft cloud products, ensuring customer satisfaction and success. I analyze customer interactions, deliver presentations, and collaborate with teams to enhance engagement and retention. My role involves troubleshooting, managing customer feedback, and adhering to data privacy regulations.
Procurement Officer / Customer Service Rep / Video Content Creator
Chinadojo Procurement Agency
Jan 2023 - Apr 2023 (3 months)
In my role at Chinadojo, I addressed client complaints, managed returns, and provided detailed product information. I also created engaging video content for client interaction and negotiated with suppliers to ensure satisfaction and compliance with company policies.
Personal Assistant
Talkcanvas Prints
Jan 2021 - Jan 2022 (1 year)
As a Personal Assistant, I provided administrative support, managed schedules, and handled communications to ensure efficient operations within the team. My role required strong organizational skills and attention to detail.
Office Assistant
Federal Capital Territory Administration (FCTA)
Jan 2018 - Jan 2019 (11 months)
In my position as an Office Assistant, I documented meeting minutes, maintained filing systems, and tracked office supplies to ensure operational efficiency. My attention to detail was crucial in managing documentation accurately.
Sales Attendant / Cashier
Payless Fast Food
Jan 2017 - Feb 2017 (1 month)
As a Sales Attendant and Cashier, I recorded daily sales transactions, reconciled reports, and managed deliveries. My role required accuracy and efficiency in financial transactions and customer service.
Cashier
Slon Pharmacy
Jan 2016 - Feb 2016 (1 month)
In my role as a Cashier, I managed financial transactions, generated reports, and ensured proper inventory management. My focus was on maintaining financial accuracy and providing excellent customer service.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Arts, Philosophy
2014 - 2018
Studied Philosophy, focusing on critical thinking, ethics, and the analysis of fundamental questions regarding existence, knowledge, values, reason, and mind.
Starlight College
Senior School Certificate Examination
2008 - 2012
Completed Senior School Certificate Examination (SSCE), acquiring foundational knowledge and skills necessary for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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