BJ
Open to opportunities

Blessing John

@blessingjohn1

Customer-focused professional skilled in exceptional service delivery.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and collaboration.

I am a dedicated customer-focused professional with a strong background in delivering exceptional service and ensuring seamless onboarding experiences. My role as a Microsoft CSAM Representative at Tek Experts has honed my ability to understand complex cloud products and provide insightful technical support to enhance customer satisfaction. I pride myself on cultivating strong relationships with clients, aligning solutions with their business objectives, and leveraging data analytics to tailor services that drive engagement and retention.

Throughout my career, I have consistently demonstrated my commitment to fostering trust and loyalty among customers. My experience spans various roles, including Procurement Officer and Personal Assistant, where I developed my skills in problem-solving, effective communication, and collaboration. I have successfully managed customer interactions, addressed complaints, and provided solutions that enhance overall satisfaction. My analytical skills enable me to assess customer needs and deliver actionable insights that contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

TE
Current

Microsoft CSAM Representative

Tek Experts

Oct 2023 - Present (1 year 8 months)

As a Microsoft CSAM Representative, I provide technical support for Microsoft cloud products, ensuring customer satisfaction and success. I analyze customer interactions, deliver presentations, and collaborate with teams to enhance engagement and retention. My role involves troubleshooting, managing customer feedback, and adhering to data privacy regulations.

PF

Sales Attendant / Cashier

Payless Fast Food

Jan 2017 - Feb 2017 (1 month)

As a Sales Attendant and Cashier, I recorded daily sales transactions, reconciled reports, and managed deliveries. My role required accuracy and efficiency in financial transactions and customer service.

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University logoAU

Ambrose Alli University

Bachelor of Arts, Philosophy

2014 - 2018

Studied Philosophy, focusing on critical thinking, ethics, and the analysis of fundamental questions regarding existence, knowledge, values, reason, and mind.

SC

Starlight College

Senior School Certificate Examination

2008 - 2012

Completed Senior School Certificate Examination (SSCE), acquiring foundational knowledge and skills necessary for further education.

Tech stack

Software and tools used professionally

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