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Blessing Ezekiel

@blessingezekiel

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Hi, I'm Blessing, a reliable and adaptable professional committed to delivering quality results.

Nigeria

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What I'm looking for

I am looking for a remote role where I can contribute my skills, continue learning, and grow professionally while working with a collaborative team. I value opportunities to make a meaningful impact, take on new challenges, and deliver high-quality results.

I am an experienced Network Operations professional with nearly six years of expertise in network monitoring, incident management, and operational support. Throughout my career, I have developed strong analytical, communication, and customer service skills while working in fast-paced environments.

I am highly organized, adaptable, and a quick learner who enjoys taking on new challenges and mastering new systems. Whether it's supporting customers, managing administrative tasks, coordinating operations, or ensuring smooth day-to-day processes, I am committed to delivering accurate, timely, and high-quality results.

I am currently seeking remote opportunities in customer support, virtual assistance, operations, or administrative roles where I can apply my skills, contribute to team success, and continue building my career.

Experience

Work history, roles, and key accomplishments

Team Leader, Network Surveillance

NEC West Africa Limited

Nov 2022 - Feb 2025 (2 years 3 months)

Led a team of network surveillance engineers for detection, analysis, escalation, and resolution of network faults and alarms. Managed incident ticket logging, hourly network status updates, and daily performance reporting for SLA-compliant operations.

Network fault detection Root Cause Analysis Network Performance Monitoring Incident Coordination Service level agreement (SLA) compliance Incident ticketing Network status reporting Remote infrastructure management

Network Surveillance Specialist

Plush-Works Resources Nigeria Limited

Mar 2020 - Nov 2022 (2 years 8 months)

Provided 24/7 remote monitoring of MTN, Airtel, and 9Mobile cell sites, performing fault detection, analysis, escalation, and resolution. Used ICTOM/iManager and RMS tools to manage telemetry, site alarms, and power-related network faults.

24 7 remote monitoring Network fault detection Root Cause Analysis Network escalation MTN Airtel 9Mobile monitoring ICTOM iManager Remote Monitoring System (RMS)Supervisory control telemetry