Charles Akpati
@charlesakpati
Detail-oriented professional with 13 years in telecommunications and data analysis.
NigeriaWhat I'm looking for
I am a detail-oriented and reliable professional with over 13 years of experience in the telecommunications sector, specializing in data analysis, network operations, and customer support. My expertise lies in data entry, reporting, and documentation, where I have consistently demonstrated a strong command of Microsoft Excel, Word, and various internal ticketing systems. I pride myself on delivering accurate work under pressure, meeting tight deadlines, and maintaining data integrity across multiple platforms.
Currently, I serve as the Team Lead at the Network Operations Center for 9mobile Nigeria, where I manage data from network alarms and ensure accurate logging and documentation. My role involves generating and analyzing daily and weekly reports using Excel, coordinating information flow across teams, and maintaining accurate records of incident tickets. My previous positions have equipped me with a robust skill set in customer care support and fault management, allowing me to handle large volumes of data while ensuring high accuracy and quality control.
Experience
Work history, roles, and key accomplishments
Team Lead, Network Operations Center
9mobile Nigeria
Feb 2022 - Present (3 years 3 months)
Managed data from network alarms, ensuring accurate logging and documentation. Generated and analyzed daily and weekly reports using Excel, maintained incident ticket records, and coordinated information flow across teams for resolution tracking.
Engineer, Fault Management
9mobile Nigeria
Jan 2021 - Jan 2022 (1 year)
Monitored systems and escalated network issues with accurate documentation. Created and managed fault records, improving data tracking and service response, and assisted in creating audit-ready logs and operational reports.
Analyst, Customer Care Support
9mobile Nigeria
Aug 2015 - Dec 2020 (5 years 4 months)
Handled large volumes of customer and service data, maintained accurate logs of customer interactions and product issues, and updated customer information across databases.
Retail Support / SIM Registration Roles
9mobile Nigeria
Jan 2010 - Jan 2015 (5 years)
Collected, validated, and uploaded customer information to centralized systems. Managed and reconciled daily reports on subscriber registrations, ensuring data accuracy in high-volume tasks.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science, Computer Science
2004 - 2008
Grade: Second Class Upper
Completed a Bachelor of Science in Computer Science with a focus on data analysis and network operations, achieving a Second Class Upper degree.
Festac College
Senior Secondary School Certificate, General Education
1995 - 2001
Obtained a Senior Secondary School Certificate (SSCE), providing foundational education in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Charles?
You can contact Charles and 90k+ other talented remote workers on Himalayas.
Message CharlesFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
