Open to opportunities

Ayomide Thompson

@ayomidethompson

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Customer support specialist optimizing ISP service experience and retention.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can resolve technical issues, improve satisfaction, and streamline processes while collaborating with cross-functional teams for growth.

I am a customer support professional with hands-on experience in the ISP industry and strong skills in ticket management, escalations, CRM usage, and cross-functional collaboration. I consistently resolve complex service issues, reduce repeat complaints, and improve customer satisfaction through clear communication and structured follow-up.

I have supported technical and field teams to diagnose problems, managed high-volume customer interactions, and driven onboarding and reactivation efforts. My background also includes virtual assistant work—calendar management, data accuracy improvements, content generation with AI tools, and process streamlining—that boosts operational efficiency and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Teltwine Networks Ltd

Jul 2024 - Oct 2025 (1 year 3 months)

Managed multi-channel customer support for an ISP, resolving over 90% of complaints on first contact and handling 80–120 cases weekly while reducing recurring complaints through pattern identification and technical collaboration.

Customer Support Technical Troubleshooting CRM Customer Onboarding Cross Functional Collaboration

Virtual Assistant

Merciful International

May 2019 - Dec 2022 (3 years 7 months)

Provided executive administrative and virtual assistant support, improving scheduling efficiency by 30% and increasing client satisfaction by 25% through prompt inquiry handling and accurate CRM/data management.

Calendar Management Customer Service Data Entry CRM Online Research Workflow Optimization