At THECALLGURUS, I made outbound calls to prospective customers, qualified their interest, and consistently met call and conversion targets. I tailored conversations to people's needs and handled objections calmly.
At BACKBONE CONNECTIVITY NETWORKS, I monitored network links and customer circuits from the Network Operations Centre, flagging issues before they escalated. I tracked service requests and worked with technical and engineering teams to resolve incidents.
I kept customers updated on service status and followed up until issues were resolved. I also logged interactions and outcomes in CRM platforms, keeping records current and easy to follow.
