Blessing Effiong
@blessingeffiong
Customer service and administrative specialist improving operations and client satisfaction.
NigeriaWhat I'm looking for
I am a customer service and administrative support specialist with over three years' experience delivering accurate client service, operational coordination, and vendor support across multiple sectors. I use CRM and productivity tools like Zoho Inventory, Google Workspace, and Microsoft Office to streamline workflows, improve communication, and boost customer satisfaction.
I have driven measurable results including an 8% reduction in vendor costs and a 15% improvement in turnaround time through procurement and process improvements. I bring empathy, attention to detail, and a proactive approach to client onboarding, record management, and cross-team coordination to support business growth.
Experience
Work history, roles, and key accomplishments
Procurement Officer
The Sage
Mar 2025 - Present (9 months)
Serve as key client contact managing inquiries, orders, and vendor records; supported supplier onboarding and achieved an 8% cost reduction on key SKUs while improving turnaround time by 15%.
Customer Relationship Supervisor
The Frootaz Place
Jan 2024 - Nov 2024 (10 months)
Managed customer service operations, resolved client issues and supported retention campaigns, maintaining 99% record accuracy and improving follow-up processes.
Customer Support Representative
De Phantom Continental Hotel
Jan 2023 - Jan 2024 (1 year)
Provided front-line guest support, resolved service issues, recorded feedback and coordinated service recovery to maintain high guest satisfaction scores.
Brand & Administrative Assistant
Toni Fits Collection
Jan 2022 - Jan 2023 (1 year)
Supported customer engagement and marketing communications, maintained customer databases and sales records, contributing to an 18% increase in monthly sales.
Education
Degrees, certifications, and relevant coursework
Accountinghub
Certification, Data Entry
Completed a Data Entry certification focused on accurate data capture and record management techniques.
University of Calabar
Bachelor of Science / Bachelor of Education, Vocational Education
Completed a B.Sc/B.Ed in Vocational Education with coursework focused on vocational teaching methods and practical skills development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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