Open to opportunities

Oluchukwu Obioko

@oluchukwuobioko

Message

I am a customer service specialist improving satisfaction through process improvements and empathetic engagement.

Nigeria

Message

What I'm looking for

I seek customer-facing roles where I can improve satisfaction and processes, train teams, and manage multichannel support in a collaborative, growth-oriented environment.

I am a customer service professional with 5+ years of experience resolving complaints, optimizing workflows, and training teams to deliver measurable results.

I achieved a 95% first-contact resolution rate and improved customer satisfaction scores by 30%. I processed 50+ daily orders with 99% accuracy and rectified 95% of delivery issues within 24 hours, boosting retention by 25%.

I combine strong interpersonal skills with Google Workspace proficiency and multichannel support expertise to de-escalate conflicts, streamline communication, and mentor staff toward consistent service improvements.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Simplynonys

Feb 2020 - May 2025 (5 years 3 months)

Achieved 95% first-contact resolution and processed 50+ daily orders with 99% accuracy; trained 5+ team members in de-escalation reducing repeat complaints 25% and resolved 95% of delivery issues within 24 hours, improving retention 25%.

Customer Service Multichannel Support Conflict Resolution Order Processing Google Workspace First Contact Resolutions

Administrative Assistant

IFN Quality Farms

Aug 2018 - Jan 2019 (5 months)

Digitized filing systems improving efficiency 35% and coordinated 10+ monthly executive meetings; optimized front-desk operations to reduce wait times by 30%.

Administrative Support Records Management Scheduling Meeting Coordination Process Improvement Google Workspace

Store Supervisor

Fitness & Sports Solution Ltd

Feb 2017 - Oct 2017 (8 months)

Cut inventory losses 30% through audits and resolved 30+ weekly shipping inquiries, reducing escalations 40%; increased sales 15% via trend-based merchandising and resolved 90% of customer inquiries at first contact.

Inventory Management Merchandising Customer Service Product Knowledge Loss Prevention

Office Support Assistant

Ministry of Information

Dec 2015 - Dec 2016 (1 year)

Managed 100+ weekly document distributions and processed 100+ weekly mail items with 100% accuracy; digitized 50+ monthly documents and proofread press releases, reducing publication errors by 95%.

Document Management Digitalization Proofreading