sylvester Akande
@sylvesterakande
Customer Service Representative at FareNow handling customer enquiries by phone, live chat, and email with clear follow-up.
NigeriaWhat I'm looking for
At FareNow, I respond to customer enquiries by phone, live chat, and email, clarifying needs and explaining next steps. I document interactions and coordinate escalations so customers stay informed through resolution or handover.
At Peak Performer Business Network, I communicated with prospective customers, answered initial questions, and guided interested prospects toward next steps. I maintained lead records and follow-up tasks in HubSpot CRM, and scheduled appointments for suitable opportunities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
FareNow
Aug 2024 - Present (2 years 3 months)
Responds to customer enquiries via phone, live chat, and email, clarifying needs and providing clear information. Manages multiple conversations, documents interactions, and coordinates escalations with internal teams.
Business Development Executive
Peak Performer Business Network
Dec 2021 - Nov 2022 (11 months)
Communicated with prospective customers via phone, email, and social media to introduce services and understand needs. Maintained lead records and pipeline stages in HubSpot CRM, followed up with prospects, and scheduled appointments.
Education
Degrees, certifications, and relevant coursework
Cross River University of Technology
Bachelor of Science, Mass Communication
2014 - 2018
Pursued a Bachelor of Science in Mass Communication from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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