Blanca User
@blancalopez
IT Support Analyst focused on front-end testing, UAT, and fast, accurate support.
United StatesWhat I'm looking for
I’m an IT Support Analyst who delivers reliable releases through hands-on front-end testing and clear, user-focused verification. I’ve led front-end testing across 4 international web applications to ensure functionality, usability, and quality before production release.
I strengthen products through practical testing and collaboration—conducting user acceptance testing (UAT) for enhancement requests like new portals, UI updates, and layout changes. I also manage 30–40 global support tickets daily, resolving issues across multiple platforms with speed and accuracy.
I bring a strong communication and documentation mindset, creating clear user guides to help end users understand system data and reduce confusion. Earlier in my career, I also handled high-volume customer coordination and quickly adapted without training materials, which sharpened my ability to stay effective in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Led front-end testing across 4 international web applications and conducted UAT for portal and UI enhancements to ensure production readiness and improved usability. Managed 30–40 global support tickets daily, troubleshooting issues across platforms and creating user guides to reduce end-user confusion.
Scheduled 20+ truck appointments daily and dispatched 50–60 loads, coordinating critical load information via email in a high-volume environment. Resolved appointment and load issues quickly and adapted rapidly through hands-on learning to improve personal efficiency.
Marketing Assistant
The Laurel Realtor
Sep 2022 - Apr 2023 (7 months)
Developed and executed a weekly Meta content strategy, creating visually engaging posts and generating interest through events and promotions. Wrote direct-message and promotional social media content and produced email marketing messages to support potential-customer outreach.
Receptionist
ABA Limousine
May 2021 - Aug 2021 (3 months)
Coordinated multiple customer-facing tasks while meeting daily deadlines and delivering high-quality service for management. Managed front-desk responsibilities in a fast-paced environment, ensuring smooth day-to-day operations for customers.
Education
Degrees, certifications, and relevant coursework
Syracuse University
Bachelor of Science in Management, Management
2019 - 2023
Earned a Bachelor of Science in Management from the Martin J. Whitman School of Management.
Syracuse University
Bachelor of Science in Marketing Management, Marketing Management
2019 - 2023
Earned a Bachelor of Science in Marketing Management from the Martin J. Whitman School of Management.
Syracuse University
Bachelor of Arts in Psychology, Psychology
2019 - 2023
Earned a Bachelor of Arts in Psychology from The College of Arts and Science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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