James Isakov

As a Technical Solutions Analyst on the Federal Health Information Management team, I investigate and document tickets, troubleshoot front-end and back-end applications, and support clients globally. I utilize ITIL principles and collaborate with the IP/Dev team on CI/CD release management while also translating French tickets.

In my role as a Technical Customer Service Representative, I converted purchase orders, generated reports using Excel, and provided customer support via phone and email. I maintained up-to-date knowledge of company products and processes while exporting data from SAP for reporting.

As an Associate at Panera Bread, I worked on the production line, ensuring food quality and managing restaurant operations. I focused on creating a positive customer environment and maintaining inventory levels.

As an Information Systems Tutor, I assisted students in understanding the basics of Information Systems and managing their academic workload. I taught principles of various systems and Microsoft Office.

In my role as an Intel Field Representative, I assisted Best Buy sales associates in promoting Intel products, provided training on Intel processors, and developed consumer relations to enhance brand awareness.

As a Database Developer intern, I gathered data for a database, utilized Pipedrive CRM, and encouraged cooperation between businesses and university research facilities to foster innovation.

As a Content Creator Intern, I edited and created website content, designed layouts, and analyzed website data to improve user experience while training new interns.

As a Broadcaster, I created, edited, and broadcasted videos on YouTube, focusing on sound editing and video production.

Grade: 3.46

Completed a Bachelor of Science in Business Administration with an emphasis on Information Systems, focusing on the integration of technology in business processes and management.

Grade: 3.66

Earned an Associate of Arts Degree, providing a foundational education in various liberal arts subjects and preparing for further studies in business and technology.