Open to opportunities

Alaycya Browder

@alaycyabrowder

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Results-driven product analyst with expertise in data analytics and marketing.

United States

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What I'm looking for

I am looking for opportunities that foster career growth and leverage my data analytics skills.

I am a results-driven professional with a proven history in product analysis, market research, data analytics, advertising, and content creation. My expertise lies in leveraging data insights to optimize products, inform strategic decisions, and drive successful marketing campaigns. I am recognized for my ability to understand consumer trends and drive transformative initiatives that contribute to organizational growth and profitability.

Currently, I serve as a Product Analyst at DBSysgraph Inc., where I conduct market research and data analysis that has resulted in a 32% increase in product adoptions. I take pride in my ability to lead client demonstrations and create tailored test case scenarios that have improved client satisfaction by 70%. My previous experience as an IT Support Analyst at Oracle (Cerner) allowed me to hone my troubleshooting skills and maintain a 100% customer satisfaction rate, showcasing my commitment to delivering high-quality support.

With a Bachelor of Science in Marketing from Louisiana State University, I am continuously seeking opportunities for career advancement and professional growth in marketing and analytics. I am eager to contribute my skills and insights to a dynamic team that values innovation and data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Current

Product Analyst (QA/QC)

Current

DBSysgraph Inc.

Sep 2022 - Present (2 years 10 months)

Conducted market research and data analysis, resulting in a 32% increase in product adoptions. Assisted in leading demonstrations tailored to each client's needs and creating test case scenarios to improve client satisfaction by 70%.

Market Research Data Analysis Customer Feedback Analysis Quality Assurance Jira Agile Methodologies

IT Support Analyst

Oracle (Cerner)

Nov 2021 - Present (3 years 8 months)

Performed troubleshooting on hardware and software issues, with a problem resolution to support end-user technical issues. Resolved internal and external customer support requests, utilizing remote access tools available.

IT Support Troubleshooting Remote Tools Ticketing Systems Performance Monitoring Data Analysis

Software Support Analyst & Inventory Management Specialist

MedSys

Feb 2021 - Present (4 years 5 months)

Aided, advised, and provided solutions for software issues as patients registered for the COVID-19 vaccine. Managed my team by being the primary contact for computer hardware and software problems, and network emergencies.

Software support Inventory Management Excel Team Management Communication

Marketing Coordinator and Content Creator

Roul's Deli

Aug 2018 - Present (6 years 11 months)

Managed social media accounts, consistently growing followership and engagement through strategic content planning and community management. Utilized marketing automation tools to automate email campaigns and track campaign performance metrics.

Social Media Management Content Creation Marketing Automation Market Research Influencer Marketing HubSpot Mailchimp

Education

Degrees, certifications, and relevant coursework

Louisiana State University

Bachelor of Science, Marketing (Professional Sales)

Obtained a Bachelor of Science in Marketing with a concentration in Professional Sales. This program provided a strong foundation in marketing principles and sales strategies.