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Bisola Olorunnisola

@bisolaolorunnisola

Contact Center Specialist at Compass Solutions who engaged members, documented calls in CRM, and met performance targets.

Nigeria

Message

At Compass Solutions, I conducted outbound calls to prospective and existing members, explaining programs and encouraging participation. I documented call outcomes and feedback in the contact centre CRM while meeting call targets and quality metrics.

At JR Fumigation, I handled customer inquiries, escalated complaints, and tracked interactions using CRM tools. Earlier, I managed front-desk operations and reservations at LTO Hotels and supported guest service at Easy Events Agency.

Experience

Work history, roles, and key accomplishments

Contact Center Specialist

Compass Solutions

Sep 2025 - Jun 2026 (9 months)

Conducted outbound calls to prospective and existing members, introducing programs and communicating value propositions. Built rapport with members, handled objections, and documented interactions in CRM systems.

Outbound Calls Customer Engagement Rapport Building Objection Handling CRM documentation Call Documentation Data Accuracy Performance Metrics Teamwork

Customer Service Representative

JR Fumigation

Jun 2023 - Sep 2025 (2 years 3 months)

Managed customer inquiries and escalated complaints, resolving issues professionally to maintain satisfaction. Logged and tracked interactions using CRM tools and provided product information.

Customer Service Complaint Resolution CRM Tools Problem Solving Product Knowledge

Receptionist

LTO Hotels

May 2022 - Jan 2023 (8 months)

Handled front-desk operations including high-volume calls, guest inquiries, and administrative coordination. Managed reservations, check-ins, and check-outs using hotel management systems.

Front Desk Operations Call Handling Guest Service Reservations Hotel Management Software Complaint Resolution

Event Waitress

Easy Events Agency

Oct 2021 - Jan 2023 (1 year 3 months)

Supported event operations through coordinated guest service and team collaboration. Maintained a professional, customer-first attitude while responding promptly to guest needs.

Guest Service Teamwork Customer Service