At Dollar Tree (Canada), I managed high-volume customer outreach and recorded customer requirements, responses, and next steps in HubSpot and Salesforce. I coordinated with internal stakeholders and kept follow-ups on track.
At AIRS, I handled customer inquiries about vehicle registration and licensing. I processed applications by verifying documents and entering information accurately, and I investigated delays, discrepancies, and payment concerns.
At Finotel Hotel, I handled guest requests and processed reservations and booking changes. I coordinated with front desk, housekeeping, and management to support fulfillment and followed up to resolve issues.
I bring experience in customer service, order processing, and request handling, supported by CRM systems and tools including Excel, Google Sheets, and Microsoft Teams. I also completed Dakins Customer Service Training in 2026.
