Laxmi Thapa

Provide end-user technical support for PC and Mac systems, including remote and on-site troubleshooting. Delivered Level 1/2 technical support for enterprise clients, reducing downtime by 20% and improving SLA compliance. Managed Active Directory, GPO, and domain joins for secure user access and compliance. Configure and troubleshoot Cisco routers, SonicWall, and Untangle for LAN/WAN connectivity.

Provided advanced troubleshooting for Windows Server, VMware, and networking environments. Coordinated LAN/WAN, DNS, DHCP, and VPN solutions using Untangle, SonicWall, and Cisco technologies. Managed VoIP systems (Cisco, Microsoft Teams) and integrated secure communication protocols. Oversaw PC imaging, hardware upgrades, and mobile device management via Intune. Maintain ticketing workflows in Ser

Provided end-user technical support for PC and Mac systems, including remote and on-site troubleshooting. Delivered Level 1/2 support for enterprise clients, reducing downtime by 20% and improving SLA compliance.

Supervised daily IT operations and provided hands-on technical support across departments. Managed Microsoft 365 and Azure Enterprise environments, ensuring secure and efficient service delivery. Configured and maintained LAN/WAN networks, VPNs, Active Directory, and DNS infrastructure. Led initiatives to enhance system reliability, uptime, and performance. Strengthened network security and contri

Provided advanced troubleshooting for Windows Server, VMware, and networking environments. Coordinated LAN/WAN, DNS, DHCP, and VPN solutions using Untangle, SonicWall, and Cisco technologies. Managed VoIP systems (Cisco, Microsoft Teams) and integrated secure communication protocols. Oversaw PC imaging, hardware upgrades, and mobile device management via Intune. Maintain ticketing workflows in Ser

• Provided advanced troubleshooting for Windows Server, VMware, and networking environments.
• Coordinated LAN/WAN, DNS, DHCP, and VPN solutions using Untangle, SonicWall, and Cisco technologies.
• Managed VoIP systems (Cisco, Microsoft Teams) and integrated secure communication protocols.
• Oversaw PC imaging, hardware upgrades, and mobile device management via Intune.
• Maintain ticketing workfl

Provided advanced troubleshooting for Windows Server, VMware, and networking environments. Coordinated LAN/WAN, DNS, DHCP, and VPN solutions using Untangle, SonicWall, and Cisco technologies.

Supervised daily IT operations and provided hands-on technical support across departments. Managed Microsoft 365 and Azure Enterprise environments, ensuring secure and efficient service delivery.

Dec 2025

Bachelor's degree in Education from Tribhuvan University, Nepal.