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Birodh Karki

@birodhkarki

Network technician and IT support specialist skilled in customer-focused solutions.

Canada
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What I'm looking for

I seek a collaborative, growth-oriented IT role where I can apply network design, systems administration, and customer-facing skills to improve reliability and user satisfaction.

I am a Network Technician and IT Support professional with hands-on experience in network design, systems administration, and technical sales. I combine strong technical foundations—Cisco networking, virtualization, and Azure—with practical experience delivering customer-focused solutions.

In recent roles I consulted with customers on mobile, internet, and home security needs, delivered technical sales presentations that drove weekly sales growth, and maintained detailed customer records to support team reporting. I also coached students in PTE exam strategies, achieving high pass rates through targeted training.

My education includes a Computer System Technician – Network System diploma where I designed and deployed a scalable 3-tier enterprise network for 600+ users, built Azure PaaS architectures, configured Exchange Server 2019 with AD integration, and developed an ITIL-compliant disaster recovery plan. I emphasize automation and efficient administration using PowerShell and virtualization technologies.

I thrive in collaborative, growth-focused environments where I can apply troubleshooting, ticketing, and project management skills to improve system reliability and customer satisfaction. I am committed to continuous learning and delivering practical, secure, and maintainable IT solutions.

Experience

Work history, roles, and key accomplishments

Mohawk College logoMC

Network Technician

Mohawk College

Jan 2023 - Apr 2025 (2 years 3 months)

Completed hands-on projects including designing a scalable 3-tier network for 600+ users, configuring Exchange Server 2019 with AD integration and automations, and designing a cost-efficient Azure PaaS architecture and ITIL-compliant disaster recovery plan.

CD

PTE Instructor

Consultancy Dah

May 2022 - Aug 2022 (3 months)

Coached 30+ students in PTE strategies and administered biweekly mock tests, enabling 90% of students to achieve scores of 65+ through personalized practice and performance analysis.

Education

Degrees, certifications, and relevant coursework

Mohawk College logoMC

Mohawk College

Diploma, Network Systems

2023 -

Pursuing a Computer System Technician - Network System diploma with coursework and projects in enterprise network design, Azure PaaS solutions, Exchange Server configuration, and ITIL-compliant disaster recovery.

Tech stack

Software and tools used professionally

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