I've designed training, onboarding, and enablement programs across insurance, telecom, and financial services, turning complex product and process knowledge into practical guidance for teams and partners.
At United Insured, I built an AI-powered sales enablement assistant for carrier qualification and quote analysis. Leadership adopted it as a model for future AI initiatives, and I created self-service carrier resources that helped agents find accurate product information faster.
At RM Factory supporting HughesNet, I owned training for the dealer network and internal sales team while managing a 10-person remote helpdesk. As primary administrator for a new Docebo LMS, I built learning paths, user groups, and reporting for 500–700 users and redesigned onboarding to reduce completion time to about a week.
I've also partnered across Sales, Operations, Installation, and vendors to improve accountability and service outcomes, including an escalation redesign that reduced resolution time from weeks to 24–48 hours.
