I'm currently administering LumenTech's enterprise ServiceNow ITSM platform, supporting Incident, Change, Problem, and Request processes. I've reduced manual ticket handling by 40% through Flow Designer automation and improved self-service usage through Service Portal enhancements.
Previously at Coforge, I configured ServiceNow ITSM for more than 5,000 employees, managed Service Catalog fulfillment, strengthened CMDB health, and automated Azure Active Directory provisioning with SCIM. I also supported HRSD onboarding and offboarding workflows and validated, transformed, and cleansed more than 20,000 historical records during legacy migrations.
I focus on stable, secure, scalable ServiceNow environments through access controls, integrations, platform upgrades, reporting, and continuous process improvement.
