Bilal Usman

Responds to customer inquiries, resolves complaints, processes orders and maintains accurate customer records to improve satisfaction and retention.

Maintained M&E reporting processes, supported Data Quality Assessments and supervised community teams to ensure project activities aligned with targets and indicators.

Managed stores operations including inventory control, stock reconciliation and procurement requisitions to ensure safekeeping and accurate inventory records.

Pursuing Master of Science in Medical Sociology at the University of Abuja (in view) since 2021.

Grade: Upper Second Class Honours

Completed Bachelor of Science in Sociology with Upper Second Class Honours from Bayero University Kano (2011–2015).

Completed Diploma in Purchasing and Supply at Kogi State University, Anyigba (2005–2007).

Completed National Examinations Council (NECO) secondary school certificate at Government Secondary School, Shafan-Abakpa (1999–2005).

Obtained First School Leaving Certificate from Sabon Gari Primary School, Abaji (1993–1999).