Bilal Usman
@bilalusman
I am an M&E and customer-care professional driving data-informed program improvements.
NigeriaWhat I'm looking for
I am a monitoring & evaluation and customer-care professional with experience across program M&E, administration, and stores management, supporting data collection, Data Quality Assessments, and reporting to improve program outcomes. I have delivered supportive supervision, feedback mechanisms, and recommendations for program improvement.
In customer-facing roles I respond to inquiries, resolve complaints, process orders, and maintain accurate customer records while adhering to policies and improving satisfaction. I am pursuing an M.Sc. in Medical Sociology and am proficient with Microsoft Office, data quality, documentation, and stakeholder engagement.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Jamyus Agro Biz
Aug 2022 - Present (3 years)
Responds to customer inquiries, resolves complaints, processes orders and maintains accurate customer records to improve satisfaction and retention.
Monitoring & Evaluation / Admin Officer
Innovative Solution to Community Development Initiative
Apr 2016 - Jul 2022 (6 years 3 months)
Maintained M&E reporting processes, supported Data Quality Assessments and supervised community teams to ensure project activities aligned with targets and indicators.
Assistant Stores Officer
A.O.S Nigeria Limited
Jan 2010 - Dec 2014 (4 years 11 months)
Managed stores operations including inventory control, stock reconciliation and procurement requisitions to ensure safekeeping and accurate inventory records.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Abuja
Master of Science, Medical Sociology
2021 -
Pursuing Master of Science in Medical Sociology at the University of Abuja (in view) since 2021.
BKBayero University Kano
Bachelor of Science, Sociology
2011 - 2015
Grade: Upper Second Class Honours
Completed Bachelor of Science in Sociology with Upper Second Class Honours from Bayero University Kano (2011–2015).
Kogi State University, Anyigba
Diploma, Purchasing and Supply
2005 - 2007
Completed Diploma in Purchasing and Supply at Kogi State University, Anyigba (2005–2007).
Government Secondary School, Shafan-Abakpa
Secondary School Certificate, General Secondary Education
1999 - 2005
Completed National Examinations Council (NECO) secondary school certificate at Government Secondary School, Shafan-Abakpa (1999–2005).
Sabon Gari Primary School, Abaji
First School Leaving Certificate, Primary Education
1993 - 1999
Obtained First School Leaving Certificate from Sabon Gari Primary School, Abaji (1993–1999).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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