Happiness Oma
@happinessoma
Customer service professional delivering sales, order processing, and complaint resolution with strong communication and customer-centric service.
NigeriaWhat I'm looking for
I’m a customer-focused service professional with experience in customer engagement, product recommendation and education, sales, and end-to-end order processing and coordination. I’ve also handled social media customer service, managed customer complaints, and supported customer relationship management through clear reporting and documentation.
My background spans administrative and analytical work—office management, data entry and record-keeping, and financial/billing tasks—alongside roles like quality control analyst and teaching. With education in Environmental Biology and Health, Safety and Environmental studies, I bring disciplined risk assessment, continuous learning, and strong work ethics to every team I join.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Toke Cosmetics
Mar 2025 - Feb 2026 (11 months)
Engaged customers, recommended and educated them on products, and handled sales, order processing, and order coordination. Resolved complaints, maintained customer relationships, and produced reporting and documentation.
Administrative Staff
Toke Cosmetics
Nov 2024 - Mar 2025 (4 months)
Managed office organization and operations, handled data entry and record-keeping, and supported customer service and liaison work. Assisted with financial and billing tasks in some roles.
Volunteer Advocate
Drug Free And Healthy Future
Jan 2024 - Apr 2024 (3 months)
Promoted healthy living by informing the public about drug and alcohol abuse and delivering seminars in schools. Mentored at-risk youths and partnered with schools, NDLEA, NGOs, local government, and healthcare providers to expand program reach.
Education
Degrees, certifications, and relevant coursework
Temple-Gate Polytechnic
Higher National Diploma, Environmental Biology
2020 - 2022
Earned a Higher National Diploma in Environmental Biology from Temple-Gate Polytechnic (2020–2022).
Cipa Institute for Vocational and Technical Studies (CIVTECHS)
HSE 1, 2 & 3, Health Safety and Environmental Studies (HSE)
2021 - 2021
Completed HSE 1, 2 & 3 at Cipa Institute for Vocational and Technical Studies (CIVTECHS) in 2021.
Maurid Institute of Management and Technology
National Diploma, Energy Health Science/SLT
2017 - 2019
Earned a National Diploma in Energy Health Science/SLT from Maurid Institute of Management and Technology (2017–2019).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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