Open to opportunities

Fareed Hussain

@fareedhussain

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Experienced customer service advisor dedicated to enhancing client satisfaction.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced and driven customer service advisor with a proven track record of delivering high-quality service and resolving complex issues. My journey in customer service has equipped me with the skills to manage intricate queries and disputes effectively, contributing to business growth and customer satisfaction. I pride myself on being a dependable resource, known for my ability to establish rapport with clients and work collaboratively within teams.

Throughout my career, I have held various roles that have honed my customer service skills. From my current position as a Delivery Driver at Well Pharmacy, where I ensure timely medication delivery while addressing customer inquiries, to my previous role as a Customer Service Advisor at Open Reach, I have consistently demonstrated my commitment to providing exceptional service. My experience also includes working as a COVID Shielding Advisor, where I developed empathy and compassion while engaging with vulnerable individuals during the pandemic.

With a solid foundation in customer service and technical support, I am eager to leverage my skills in a dynamic environment where I can continue to enhance customer experiences and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

Well Pharmacy

Sep 2022 - Present (2 years 9 months)

Ensured timely and accurate delivery of medication while providing excellent customer service and addressing any customer inquiries. Completed necessary documentation for deliveries and assisted in inventory management by reporting stock levels.

Customer Service Inventory Management Route Planning Communication Skills

Customer Service Advisor

Open Reach

Nov 2021 - Sep 2022 (10 months)

Worked within the customer service department, answering inbound calls and assisting customers with general queries. Diagnosed customers' broadband faults and helped rectify issues via telephone.

Customer Service Technical Support Billing

COVID Shielding Advisor

Capita

Jun 2020 - Nov 2021 (1 year 5 months)

Developed a high level of empathy and compassion for individuals who were isolating due to their vulnerability within COVID-19. Engaged with the community over telephone to raise awareness about COVID-19 guidelines.

Empathy Community Engagement Communication

Customer Service Advisor

Hermes Parcel Net

Aug 2019 - Jun 2020 (10 months)

Successfully resolved complex parcel delivery cases, liaising with couriers, customers, and local depots via telephone and email. Gained experience in identifying issues, analyzing problems, and finding practical solutions to meet customer's needs.

Customer Service Problem Solving Email Communication Logistics Conflict Resolution

Customer Service & Technical Advisor

Plusnet PLC

Apr 2016 - Aug 2019 (3 years 4 months)

Worked within the customer service department, answering inbound calls and assisting customers with general queries. Diagnosed customers' broadband faults and helped rectify any issues via telephone.

Customer Service Technical Support Broadband Troubleshooting

Education

Degrees, certifications, and relevant coursework

Westborough High School

GCSE, General Studies

Completed secondary education with a focus on core subjects. Achieved a grade C in Mathematics and English.

Kirklees College

Diploma, Business Studies

Studied Business Studies, gaining foundational knowledge in business principles and practices. Developed skills relevant to various business operations.