I’m open to remote roles where I can support international customers via phone, chat and email, manage high-volume tickets, and consistently meet SLA/CSAT targets. I’m an immediate joiner and I thrive in fast-paced environments with clear processes.
BJ
Looking for a job
Biji James
@bijijames
Remote Customer Support Specialist | Chat & Email Support | UK Customer Service Experience | SLA & Customer Satisfaction Focused
IndiaWhat I'm looking for
I have experience supporting UK customers in a remote environment through chat and email channels, handling high volumes of customer inquiries while maintaining service quality and meeting SLA targets. My background includes resolving issues related to orders, deliveries, refunds, returns, account inquiries and escalations while providing a positive customer experience. I am comfortable working independently in remote environments, managing multiple priorities and communicating professionally with customers and internal teams. I am an immediate joiner and am open to working flexible schedules, including international business hours.
Experience
Work history, roles, and key accomplishments
EX
Customer Support Associate
Excevo
Nov 2025 - Apr 2026 (5 months)
• Handled 160+ customer inquiries daily through chat and email channels.
• Resolved issues related to orders, deliveries, refunds, returns, and missing items.
• Maintained service quality while meeting SLA and response-time targets.
• Managed escalations and ensured timely issue resolution.
• Worked effectively in a high-volume customer support environment.
CL
Customer Care Executive
Cloudzone IT Services Pvt Ltd
Apr 2015 - Apr 2017 (2 years)
• Provided customer support via phone and email.
• Managed sales and purchase documentation and records.
• Prepared quotations, coordinated follow-ups and tracked deliveries.
• Maintained customer databases and service records.
• Resolved customer concerns in coordination with internal teams.
TG
Customer Care Executive
The Muthoot Group
Jan 2006 - Jan 2007 (1 year)
• Processed insurance applications and customer documentation.
• Coordinated branch and head-office operational activities.
• Maintained payment records and customer follow-ups.
• Supported reporting and administrative functions.
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi University
Bachelor of Commerce (B.Com), Commerce
2001 - 2004
Earned a Bachelor of Commerce (B.Com) at Mahatma Gandhi University from 2001 to 2004.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
RemoteLive Chat SupportEmail SupportInternational Customer Handling (UK Process)SLA ManagementTicketing SystemsCRM SystemsHigh Volume ManagementConflict ResolutionTime ManagementWritten CommunicationBack Office OperationsDocumentationSales AdministrationInsurance ProcessingEscalation ManagementGmailTaskMultitaskingInventory ManagementCustomer ManagementSupport Ticketing SystemsOrdering Office Supplies
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