Lokesh Kashyap
@lokeshkashyap
I resolve customer issues across chat, voice, email, CRM, and back-office operations.
IndiaWhat I'm looking for
I've supported CRED App users at Icollect India, resolving account, EMI, transaction, and product queries through live chat while maintaining accurate CRM records and resolution timelines.
Previously, I supported ZARA UK customers at iEnergizer across orders, returns, refunds, and account queries, managing 3–4 concurrent chats and coordinating escalations. At Stock Tutor, I handled chat, voice, and email support, diagnosed platform issues, and guided users through onboarding workflows.
My experience also includes high-volume back-office processing at Offshoot Agency, including document review, data validation, compliance checks, verification calls, and case follow-ups.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Icollect India
May 2026 - Present (3 months)
Handled live chat support for CRED App users, resolving account, EMI, transaction, and product-related queries. Maintained accurate CRM records and processed back-office cases.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Technology and Science, Pilani
Bachelor of Science, Science
Pursued a Bachelor of Science degree at Birla Institute of Technology and Science, Pilani.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Lokesh?
You can contact Lokesh and 90k+ other talented remote workers on Himalayas.
Message LokeshGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
