VSViswanath sk
@viswanathsk
Technical Account Manager driving SaaS adoption, integrations, and customer retention.
GermanyWhat I'm looking for
I am a Technical Account Manager with 4+ years of experience delivering SaaS solutions, post-sales operations, and customer success for global enterprise and SMB clients. I specialize in bridging business and technology teams to implement secure integrations, automate workflows, and improve adoption and retention.
At Okta I led post-sales strategy across EMEA, conducted technical onboarding and SSO setups that reduced time-to-value by 30%, and maintained CSAT scores above 90% while raising NPS from 50 to 75%. In prior roles I managed enterprise portfolios with a 95% renewal rate, improved adoption by 22%, and delivered API integration and technical consultation to optimize customer outcomes.
I am skilled with Salesforce, Zendesk, ServiceNow, Totango, Jira, Gainsight, REST APIs, SQL and web technologies, and hold certifications including ITIL 4 and Okta Administrator. I bring a metrics-driven, customer-focused approach and seek opportunities to scale product adoption and operational excellence.
Experience
Work history, roles, and key accomplishments
OKLed post-sales strategy for an EMEA customer portfolio implementing and optimising Okta Identity Cloud, reducing customer time-to-value by 30% and raising NPS from 50 to 75% while maintaining CSAT above 90%.
Customer Support Specialist
Whatfix
May 2022 - Mar 2024 (1 year 10 months)
Managed enterprise SaaS client portfolio achieving a 95% renewal rate and 22% adoption improvement by delivering adoption workshops, resolving escalations, and enabling integrations.
KPDesigned NLU automation and chatbots and accelerated data warehousing processes, reducing manual efforts by over 55% and cutting ticket segregation time by 60% to improve reporting for finance stakeholders.
Education
Degrees, certifications, and relevant coursework
ESESCP Business School
Master of Business Administration, International Management
2024 - 2025
MBA in International Management at ESCP Business School, focusing on international management coursework and experiential learning in Berlin.
Ramaiah Institute of Technology
Bachelor of Engineering, Computer Science
Bachelor of Engineering in Computer Science with coursework in software development, databases, and web technologies.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
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