Vidit Gayri
@viditgayri
I lead BPO sales and customer support teams that improve conversions and deliver strong business results.
IndiaWhat I'm looking for
At Acerise Technologies, I lead BPO sales and customer support operations across multiple client projects, managing teams of 20–30 employees.
I've helped increase monthly sales from approximately $5,000 to $35,000, reached approximately $50,000 during peak seasons, and contributed to approximately $300,000 in annual business. My team has maintained a top-performing position for the last three years.
I handle high-end customer queries across chat and voice, convert leads through sales-focused interactions and rebate-program campaigns, and take ownership of new processes and operational trials.
I've also been recognized as a Star Employee for voice-process performance, and I enjoy coaching teams, improving workflows, and helping colleagues execute processes smoothly.
Experience
Work history, roles, and key accomplishments
Team Leader + Customer Support Executive
Acerise Technologies Pvt. Ltd.
Oct 2022 - Present (3 years 11 months)
Lead and manage a team of 20-30 employees, driving productivity, sales performance, and service quality. Handle escalated customer queries across chat and voice, and take ownership of new processes and operational trials.
Education
Degrees, certifications, and relevant coursework
Janardan Rai Nagar Rajasthan Vidyapeeth
Master of Business Administration, Marketing
Pursuing a Master of Business Administration with a focus on Marketing.
Pacific University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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