GTGirish Trivedi
@girishtrivedi
Experienced BPO/KPO leader driving customer service, sales, and team performance.
IndiaWhat I'm looking for
I am a highly motivated leader with over 20 years of experience in the BPO/KPO industry, specializing in customer service, sales, and team management. I have a consistent record of exceeding targets, improving processes, and ensuring high client satisfaction.
I have managed teams ranging from 8 to 25 advisors across inbound and outbound operations, handled escalations, CSAT, NPS, VOC, and delivered measurable improvements in quality and productivity. I regularly produced performance reports and used Voice of Customer insights to address pain points.
I bring strong skills in coaching, performance management, process optimization, data analysis, and use of CRM and AI-based tools. I am results-oriented, focused on developing high-performing teams, and committed to driving operational excellence.
Experience
Work history, roles, and key accomplishments
Team Leader
Foundever CRM India Pvt. Ltd.
May 2025 - Nov 2025 (6 months)
Managed a team of 10–15 executives for inbound and outbound customer service, monitored quality scores and service levels to meet client standards, and drove operational consistency.
Team Leader
Teleperformance Pvt. Ltd.
Nov 2023 - Jan 2025 (1 year 2 months)
Led a team of 20–25 executives in inbound/outbound customer service, handled escalations and complaint resolution, and generated performance reports for management.
Team Manager
Avista Infotech & BPO (P) Ltd.
Nov 2019 - Oct 2023 (3 years 11 months)
Managed 8–10 customer service advisors, oversaw CSAT, NPS, VOC and escalations, analyzed customer feedback to resolve pain points and consistently exceeded sales and productivity targets.
Senior Executive
Angel Broking Limited
Jun 2018 - Oct 2019 (1 year 4 months)
Provided end-to-end customer support, coordinated pre-sales and sales activities including lead generation and demos, and managed multi-channel communication until lead closure.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at the University of Mumbai, graduating in 2003.
IATA/UFTAA
IATA-UFTAA Certified Professional, Air Transport / Travel and Tourism
Completed the IATA-UFTAA Certified Professional program in 1999.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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