Open to opportunities

Bibek gurung

@bibekgurung

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Motivated customer support professional with digital marketing skills.

Nepal

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in digital marketing.

I'm a motivated and reliable customer support professional based in Nepal, fluent in both Nepali and English. With extensive experience managing customer queries through chat, email, and phone, I excel in delivering fast, clear, and helpful service. My recent completion of a certified Digital Marketing and SEO course has further enhanced my ability to serve modern, online-first customers.

In my role as a Freelance Customer Support Assistant, I supported a small online clothing shop by addressing customer inquiries on various platforms, including WhatsApp and Facebook. My proficiency in Google Sheets allowed me to efficiently track orders and complaints, ensuring customer satisfaction through polite and clear communication. Additionally, my experience as an Online Admin & Data Support professional has equipped me with skills in data entry and CRM tools, enabling me to assist teams effectively.

Experience

Work history, roles, and key accomplishments

Freelance Customer Support Assistant

Online Clothing Shop

Jan 2023 - Nov 2023 (10 months)

Supported an online clothing shop by managing customer queries across WhatsApp, Facebook, and email platforms. Utilized Google Sheets for tracking orders, returns, and complaints, ensuring efficient record-keeping. Maintained clear and polite communication to enhance customer satisfaction and resolve inquiries effectively.

Customer Communications Google Sheets Social Media Support

Online Admin & Data Support

Remote Support Services

Aug 2021 - Oct 2022 (1 year 2 months)

Managed customer details and service records by entering and updating information using Google Sheets. Assisted in drafting customer replies via email and handled various back-end data tasks efficiently. Gained proficiency in basic CRM tools like Zoho for managing customer profiles and historical data.

Google Sheets Email CRM Tools Data Management

Education

Degrees, certifications, and relevant coursework

Unknown

Certification, Digital Marketing & SEO

Completed a certified Digital Marketing and SEO course, focusing on SEO tools, Google Analytics, Ads, content marketing, and email support tools. Gained practical knowledge of online customer platforms and digital communication.