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BG@bibekgurung
Motivated customer support professional with digital marketing skills.
NepalI'm a motivated and reliable customer support professional based in Nepal, fluent in both Nepali and English. With extensive experience managing customer queries through chat, email, and phone, I excel in delivering fast, clear, and helpful service. My recent completion of a certified Digital Marketing and SEO course has further enhanced my ability to serve modern, online-first customers.
In my role as a Freelance Customer Support Assistant, I supported a small online clothing shop by addressing customer inquiries on various platforms, including WhatsApp and Facebook. My proficiency in Google Sheets allowed me to efficiently track orders and complaints, ensuring customer satisfaction through polite and clear communication. Additionally, my experience as an Online Admin & Data Support professional has equipped me with skills in data entry and CRM tools, enabling me to assist teams effectively.
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Work history, roles, and key accomplishments
Online Clothing Shop
Jan 2023 - Nov 2023 (10 months)
Supported an online clothing shop by managing customer queries across WhatsApp, Facebook, and email platforms. Utilized Google Sheets for tracking orders, returns, and complaints, ensuring efficient record-keeping. Maintained clear and polite communication to enhance customer satisfaction and resolve inquiries effectively.
Remote Support Services
Aug 2021 - Oct 2022 (1 year 2 months)
Managed customer details and service records by entering and updating information using Google Sheets. Assisted in drafting customer replies via email and handled various back-end data tasks efficiently. Gained proficiency in basic CRM tools like Zoho for managing customer profiles and historical data.
Degrees, certifications, and relevant coursework
Certification, Digital Marketing & SEO
Completed a certified Digital Marketing and SEO course, focusing on SEO tools, Google Analytics, Ads, content marketing, and email support tools. Gained practical knowledge of online customer platforms and digital communication.
Software and tools used professionally
NepalYou can contact Bibek and 90k+ other talented remote workers on Himalayas.
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