Open to opportunities

Suman raj Gupta

@sumanrajgupta

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Experienced Data Entry Specialist with a focus on customer service.

Nepal

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What I'm looking for

I am looking for a role that values accuracy and customer satisfaction, offering opportunities for growth and development in data management and digital marketing.

I am an experienced Data Entry Specialist with over 7 years in customer service and data management roles. I have a proven track record of managing large-volume data sets with exceptional accuracy while maintaining strict confidentiality standards. My expertise extends to database management, WordPress website development, and SEO optimization, which has allowed me to contribute significantly to revenue growth objectives in my previous roles.

Throughout my career, I have demonstrated a strong background in call center operations, consistently achieving performance targets and maintaining high customer satisfaction ratings. My ability to execute digital marketing campaigns and lead generation activities has further enhanced my skill set, making me a versatile asset in any team. I am passionate about leveraging my skills to drive efficiency and accuracy in data management processes.

Experience

Work history, roles, and key accomplishments

Data Entry Clerk

Amazon

Jul 2025 - Present (0 months)

Developed and maintained WordPress-based websites for international markets (US/UK). Collected, organized, and maintained comprehensive datasets ensuring 99% accuracy. Implemented strategic SEO practices through keyword optimization, improving web content visibility.

Data Entry WordPress SEO Optimization Lead Generation Microsoft Excel

Call Centre Representative

Jasper IT Solutions

Jan 2018 - Present (7 years 6 months)

Executed digital marketing campaigns for websites targeting US and UK markets. Generated additional revenue through strategic SEO service offerings and upselling. Maintained exceptional customer service standards while managing high-volume call loads.

Digital Marketing SEO Customer Service CRM Software

Call Centre Executive

United Telecom Limited

May 2010 - Present (15 years 2 months)

Managed high-volume inbound and outbound customer calls with focus on query resolution. Provided comprehensive product information and technical support to enhance customer experience. Consistently exceeded performance targets, contributing to overall call center success metrics.

Customer Service Technical Support Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Tribhuvan University

Bachelor of Arts in Education (B.Ed.), Education

Specialized in educational methodology and communication strategies. This program provided a strong foundation in teaching principles and effective communication techniques.

Tribhuvan University

Higher National Diploma in Hotel Management, Hotel Management

Undertook a comprehensive study in hospitality management and customer service excellence. The curriculum covered various aspects of hotel operations and guest relations.

Tribhuvan University

Certificate in Management, Management

Completed foundation studies in business management and organizational behavior. This certificate provided an introduction to core management principles and practices.