Looking for a job

Bianca Anton

@biancaanton

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I streamline back-office operations, compliance workflows, and cross-functional sales support.

Romania

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What I'm looking for

I'm looking to expand my leadership responsibilities in management and executive-level operations while improving back-office workflows, compliance processes, and cross-functional business support.

I've supported operations, sales, and compliance at SIAD Romania, Express CY, Exness CY, and Fast Support, coordinating workflows across teams and maintaining accurate client, transaction, and contract records.

In back-office and administration leadership roles, I've supervised account-opening teams, delegated work, trained colleagues, and produced sales, accounting, KPI, financial, and regulatory reports. I've also contributed to contract-database digitization and process improvements.

I work hands-on with CRM and ERP processes, KYC, AML, client due diligence, payment issue resolution, and customer communication. I'm motivated to expand my leadership responsibilities in management and executive-level operations.

Experience

Work history, roles, and key accomplishments

Telecales Executive

SIAD Romania SRL

Jan 2023 - Sep 2023 (8 months)

Consistently surpassed sales targets through a customer-centric approach, building long-lasting relationships and loyalty. Provided detailed product guidance on technical and industrial gases, ensuring customer satisfaction.

Microsoft Dynamics CRM Skype Microsoft Word Excel Outlook PowerPoint Live Chat CRM Salesforce World Check Team Coordination Communication Skills Interpersonal Skills Adaptability Teamwork Punctuality Time Efficient

Sales Back Office Officer

SIAD Romania SRL

Jan 2020 - Jan 2023 (3 years)

Acted as a bridge between sales and supporting functions, coordinating orders, payments, and issue resolution. Managed CRM activities, ensured compliance with AML/KYC procedures, and supervised the Account Opening Team.

CRM ERP Microsoft Office AML KYC CDD Data Analysis Reporting Team Management Project Management Communication Skills Organizational Skills

Head of Administration and Back Office

Express CY LTD

Nov 2018 - Dec 2019 (1 year 1 month)

Supervised the Account Opening Team, ensuring efficient daily operations and smooth workflow. Managed compliance, transactions, and reporting, and coordinated with internal departments to resolve issues.

AML KYC Transaction Processing Team Leadership Reporting Data Analysis BIツール Office Management Customer Service Communication Skills

Junior Back Office Officer

Exness CY LTD

Aug 2018 - Nov 2018 (3 months)

Processed transactions and maintained client accounts, ensuring accurate records. Performed client due diligence and screening checks, and supported the accounting department with reporting.

Transaction Processing CRM CMV AML KYC CDD World Check Reporting Communication Skills Problem Solving

Compliance and Customer Support Agent

Fast Support SRL

Jul 2017 - Jul 2018 (1 year)

Performed risk assessments and investigated non-compliance issues, ensuring findings were escalated. Verified KYC documentation and maintained client records in company systems.