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Timothy Venkatesh

@timothyvenkatesh

Message

Service delivery leader driving DevOps, cloud infra and SLA-focused operational excellence.

India

Message

What I'm looking for

I seek a leadership role owning cloud/DevOps service delivery where I can drive SLA excellence, process improvement, team development and measurable cost-to-service optimizations.

I am a PMP- and ITIL-certified service delivery manager with extensive experience across IT, BPO, KPO and health administration sectors. I lead 24x7x365 DevOps and Cloud Application Infrastructure operations with end-to-end ownership of incidents, changes, service requests and problem management.

I have managed application packaging, desktop deployment and cloud app infra services, delivering over $500,000 annual benefits and sustaining P&L at +60% while negotiating renewals and upsell opportunities. I emphasize process-oriented workstreams and strong escalation procedures to meet SLA and KPI targets.

As a people leader, I recruit, develop and retain staff, run client governance forums, and maintain high employee morale and customer satisfaction — raising CAST scores from 3.4/5 to 4.9/5. I also own financial reporting, forecasting, and cost-control activities as part of PMO finance responsibilities.

I seek to drive measurable operational improvements, close SIPs, and implement robust support processes that reduce cost and improve service quality, while continuing to grow in cloud, DevOps and service delivery leadership roles.

Experience

Work history, roles, and key accomplishments

Current

Associate Manager - Service Delivery

Current

Microland Ltd

Jan 2017 - Present (8 years 8 months)

Spearheaded IT DevOps infrastructure and 24x7 service delivery operations, ensuring end-to-end ownership of incidents, changes, service requests and problems while achieving 100% SLA compliance and driving $500k+ annual service revenue.

Service Delivery Incident Management Change Management DevOps SLA Management Team Leadership ServiceNow Jira

Senior Account Executive

Ajuba Solutions

Aug 2015 - Dec 2016 (1 year 4 months)

Managed litigation-focused debt recovery accounts, handled end-to-end collections and disputes, and produced regular reports to improve recovery efficiency and compliance with service levels.

Debt Recovery Account Management Collections Dispute Resolution Compliance Forecasting

Senior Conference Specialist

DSNL

Aug 2014 - Jul 2015 (11 months)

Planned and coordinated events end-to-end, managed budgets and schedules, and implemented telecom infrastructure procedures and disaster recovery plans while delivering weekly analytic and forecast reports.

Event Planning Telecom Disaster Recovery Forecasting Stakeholder Management

Quality Executive

HCL Technologies

Dec 2005 - Nov 2009 (3 years 11 months)

Conducted internal quality audits, prepared weekly and monthly quality metrics, investigated root causes, and implemented corrective actions to improve production efficiency and reduce defects.

Quality Assurance Internal Audit Root Cause Analysis Process Improvement

Customer Service Representative

Enhanced Customer Care

Sep 2004 - Oct 2005 (1 year 1 month)

Coordinated client service dispatches, managed customer support teams, resolved escalations, developed policies and conducted quality assurance surveys to improve service delivery.

Customer Support Escalation Management Policy Development Quality Assurance Team Coordination

Customer Service Representative

Net Vision

Jul 2002 - Aug 2004 (2 years 1 month)

Maintained process quality standards, resolved technical queries, provided proactive customer outreach, and documented knowledge resources to improve customer experience.

Customer Support Troubleshooting Knowledge Management Quality Customer Outreach

Management Trainee

Premier Elmech Systems

Dec 1999 - Jun 2002 (2 years 6 months)

Supported daily operations and strategic planning, assisted recruiting and onboarding, ensured documentation and training compliance, and contributed to performance evaluations.

Operations Management Onboarding Training Documentation Recruitment Reporting