Bharanidharan V
@bharanidharanv
Customer-focused tech support and marketing professional with seller onboarding expertise.
IndiaWhat I'm looking for
I am a results-driven professional with experience in marketplace seller onboarding and customer technical support, combining marketing acumen with hands-on technical troubleshooting. I successfully onboarded 50+ local merchants to a major e-commerce platform and led training on digital marketing best practices to grow regional marketplace presence.
In my current technical support role I focus on improving customer satisfaction, monitoring AWS environments, managing dashboards, and handling ticket workflows using Zoho Desk, GitLab and Jira. I have practical experience with automation triggering and data tracking in Excel to streamline support operations.
I hold an M.Sc. in Computer Science and completed a VB.net/MySQL academic project (Marwa Marketing Management System). I bring a collaborative mindset, strong communication skills in English and Tamil, and a commitment to continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Tech Support
Firsthive
Mar 2021 - Present (4 years 7 months)
Improved customer satisfaction through AWS monitoring, ticket assignment and dashboard monitoring; managed tickets using Zoho Desk, GitLab and Jira and implemented automation triggers to streamline issue resolution.
AMOnboarded 50+ local merchants to the Amazon Seller App, expanding the regional marketplace and improving seller coverage; conducted market research to identify high-potential categories and delivered digital marketing training to new sellers.
Education
Degrees, certifications, and relevant coursework
Sree Saraswathi Thyagaraja College
Master of Science, Computer Science
Grade: 70%
Completed M.Sc. in Computer Science with 70% in 2017.
Sree Saraswathi Thyagaraja College
Bachelor of Science, Computer Science
Grade: 56%
Completed B.Sc. in Computer Science with 56% in 2015.
Rukmani Amma Higher Secondary School, Pollachi
Class XII, Higher Secondary
Grade: 56%
Completed Higher Secondary (Class XII) with 56% in 2012.
Pollachi Municipal Boys Higher Secondary School
Class X, Secondary Education
Grade: 50%
Completed Secondary (Class X) with 50% in 2010.
Availability
Location
IndiaAuthorized to work in
Job categories
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