Bhanuja Subramaniam
@bhanujasubramaniam
Enthusiastic HR Coordinator with strong customer experience skills.
What I'm looking for
I am an enthusiastic and self-motivated HR Coordinator with a strong background in customer experience and data analysis. My career began at HSBC HDBL as a Client Due Diligence Analyst, where I honed my analytical skills by investigating suspicious transactions and ensuring compliance. This role laid the foundation for my attention to detail and ability to work under pressure.
Over the years, I transitioned into customer service roles at First Choice Pvt Ltd, where I excelled as a Customer Experience Officer. I successfully handled customer inquiries and complaints, achieving sales and NPS targets while ensuring adherence to company policies. Currently, I am an HR Coordinator at Dialog Axiata PLC, where I manage onboarding processes and payroll reporting, further enhancing my organizational and interpersonal skills.
Experience
Work history, roles, and key accomplishments
HR Coordinator
Dialog Axiata PLC
Jan 2021 - Jan 2024 (3 years)
Onboarded new recruits and assisted with pre-boarding and post-boarding processes. Prepared payroll reports, provided HR briefings, and handled ABH forms.
Customer Experience Officer
First Choice Pvt Ltd
Jan 2016 - Jan 2021 (5 years)
Handled walk-in customer inquiries, requests, and complaints, providing FSR and escalating to relevant divisions. Achieved sales and NPS targets and ensured adherence to work instructions and policies.
Data Entry
First Choice Pvt Ltd
Jan 2014 - Jan 2016 (2 years)
Handled call center projects and managed EZ-cash and Dialog TV sales drives.
Client Due Diligence Analyst
HSBC HDBL
Jan 2013 - Jan 2014 (1 year)
Investigated and identified black money users. Analyzed suspicious transactions and performed data entry.
Education
Degrees, certifications, and relevant coursework
Kandy Girls High School
GCE A/L, General Studies
2012 - 2012
Grade: Qualified
Completed the General Certificate of Education Advanced Level examination.
St. Anthony’s College, Kandy
GCE O/L, General Studies
2008 - 2008
Grade: Qualified
Completed the General Certificate of Education Ordinary Level examination.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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