Bhanuja SubramaniamBS
Open to opportunities

Bhanuja Subramaniam

@bhanujasubramaniam

Enthusiastic HR Coordinator with strong customer experience skills.

Sri Lanka

What I'm looking for

I am looking for a role that allows me to leverage my HR and customer service skills in a dynamic environment, with opportunities for growth and development.

I am an enthusiastic and self-motivated HR Coordinator with a strong background in customer experience and data analysis. My career began at HSBC HDBL as a Client Due Diligence Analyst, where I honed my analytical skills by investigating suspicious transactions and ensuring compliance. This role laid the foundation for my attention to detail and ability to work under pressure.

Over the years, I transitioned into customer service roles at First Choice Pvt Ltd, where I excelled as a Customer Experience Officer. I successfully handled customer inquiries and complaints, achieving sales and NPS targets while ensuring adherence to company policies. Currently, I am an HR Coordinator at Dialog Axiata PLC, where I manage onboarding processes and payroll reporting, further enhancing my organizational and interpersonal skills.

Experience

Work history, roles, and key accomplishments

FL

Customer Experience Officer

First Choice Pvt Ltd

Jan 2016 - Jan 2021 (5 years)

Handled walk-in customer inquiries, requests, and complaints, providing FSR and escalating to relevant divisions. Achieved sales and NPS targets and ensured adherence to work instructions and policies.

Education

Degrees, certifications, and relevant coursework

KS

Kandy Girls High School

GCE A/L, General Studies

2012 - 2012

Grade: Qualified

Completed the General Certificate of Education Advanced Level examination.

SK

St. Anthony’s College, Kandy

GCE O/L, General Studies

2008 - 2008

Grade: Qualified

Completed the General Certificate of Education Ordinary Level examination.

Tech stack

Software and tools used professionally

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Bhanuja Subramaniam - HR Coordinator - Dialog Axiata PLC | Himalayas