At Pathlock, I administered endpoint engineering for 500+ Windows and macOS devices across APAC, EMEA, and the US. I designed MDT imaging and provisioning workflows for onboarding and M&A device migration.
I also administered Exchange Online and Microsoft 365 for a 500+ user global tenant, alongside Okta SSO and MFA. I managed user lifecycle workflows across Okta and Entra ID, and supported employees with endpoint, identity, and collaboration issues.
At Pathlock, I deployed CrowdStrike Falcon and maintained SOC 2 Type II and ISO 27001 compliance tracking. I reduced support ticket volume by 20–30% through a self-service portal, knowledge base articles, and automation; previously, at Microland Pvt Ltd, I managed service desk incidents and new-hire provisioning.
