Cornelius Egesa
@corneliusegesa
I manage customer portfolios, reduce arrears, and strengthen SME banking relationships.
KenyaWhat I'm looking for
I currently manage 320+ enterprise and SME customer accounts at FreshLife Initiative / Sanergy, combining customer engagement, account monitoring, collections, issue resolution, and retention.
I've reduced customer arrears by 50% through structured follow-up, payment negotiations, and proactive recovery. Previously at Centenary Microenterprise Services, I reduced Portfolio at Risk from 76% to 20% through portfolio monitoring, customer engagement, and recovery.
My experience spans SME banking, microfinance, credit assessment, KYC/AML compliance, business development, and customer support. At Rafiki Microfinance Bank, I mobilised more than KES 2.5 million in deposits within six months through customer acquisition and relationship management.
Experience
Work history, roles, and key accomplishments
Key Account Manager / Credit Associate
FreshLife Initiative / Sanergy
Mar 2025 - Present (1 year 6 months)
Manage a portfolio of 320+ enterprise and SME customer accounts, conduct structured follow-ups, and reduce arrears by 50% through proactive recovery and payment negotiations.
Relationship Officer
Centenary Microenterprise Services (Ideon)
Jun 2024 - Mar 2025 (9 months)
Managed SME and microenterprise customer relationships, conducted credit assessments, and reduced Portfolio at Risk from 76% to 20% through proactive monitoring and recovery.
SME Business Banker
Rafiki Microfinance Bank
Aug 2023 - Mar 2024 (7 months)
Managed SME customer relationships, cross-sold banking solutions, and mobilized over KES 2.5 million in deposits within six months.
Credit & Operations Intern
Spire Bank
Jun 2022 - Mar 2023 (9 months)
Supported credit administration and banking operations, including documentation, KYC verification, and record maintenance.
Sales Representative
KOKO Networks
Jan 2021 - Dec 2022 (1 year 11 months)
Engaged customers through direct sales and relationship-building, identified needs, and presented appropriate solutions.
Education
Degrees, certifications, and relevant coursework
RCM College
CPA Kenya Level II, Accounting
2025 -
Pursuing CPA Kenya Level II certification, expected to be completed in the future.
Africa Management Institute
Work Readiness Program & Problem Solving Certificate, Professional Development
2025 - 2025
Completed a Work Readiness Program and Problem Solving Certificate.
East Africa Customer Care Center
Certificate in Customer Relationship Management and Portfolio Management, Customer Relationship Management
2024 - 2024
Completed a certificate program in Customer Relationship Management and Portfolio Management.
Moi University
Bachelor of Science, Business Management
2017 - 2022
Grade: Upper Second Class Honours
Bachelor of Science in Business Management with a focus on Banking and Finance, awarded with Upper Second Class Honours.
Kenya Red Cross
Kenya Red Cross Certification, First Aid and Emergency Response
Holds a Kenya Red Cross Certification.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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