Augustine Mwangi

I am a results-driven Senior Credit and Customer Experience Associate with over 5 years of experience in corporate and SME credit risk management. My expertise lies in assessing creditworthiness, reducing portfolio defaults, and driving process improvements. I have a proven track record of leading credit coaching and training programs, collaborating with senior leadership, and ensuring compliance with credit policies.

Throughout my career, I have successfully analyzed and assessed the creditworthiness of numerous clients, leading to significant improvements in team performance and operational efficiency. My ability to design and deliver impactful training sessions has empowered teams to navigate complex credit scenarios effectively. I am passionate about enhancing customer experience and have consistently achieved high customer satisfaction ratings through innovative strategies and proactive communication.