At Nakama-Dash, I handled customer inquiries by email, completed back-office case work, and supported escalations through to appropriate resolution. I also provided floor support to agents, helping them navigate product knowledge, processes, and challenging customer cases.
Previously at CCI Kenya, I updated customer accounts, followed up on technical issues, handled complaints, assisted with orders, and shared product and promotion information. I focus on clear communication, accurate records, and practical solutions that improve customer satisfaction.
I also bring administrative experience from Tonbridge Timberyards, where I managed correspondence, diaries, reports, meetings, minutes, and databases.
