Open to opportunities

Joan Ndirangu

@joanndirangu

Message

Customer service professional dedicated to enhancing client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer-centric and detail-oriented customer service professional with a proven track record in enhancing client satisfaction and managing office operations. My experience includes handling customer inquiries, resolving complaints, and providing product information, which has equipped me with strong problem-solving and communication skills.

Throughout my career, I have excelled in various roles, including Customer Service Executive at Omega Daima Networks, where I manage customer inquiries and troubleshoot connectivity issues. My commitment to excellence was recognized when I received the Certificate of Completion of the Step-Up program, showcasing my ability to thrive in high-pressure environments while maintaining exceptional service standards.

I am now seeking a position where I can leverage my skills in customer relations and administration to contribute to a dynamic team, ensuring smooth operations and high levels of customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Omega Daima Networks

Jan 2025 - Present (4 months)

As a Customer Service Executive, I handle customer inquiries regarding internet packages, assist with service installations, troubleshoot connectivity issues, and manage billing inquiries. My role focuses on ensuring customer satisfaction through effective communication and problem resolution.

Customer Engagement Troubleshooting Billing Management Product Knowledge Communication Skills Data Entry Customer Support Problem Solving ICT Competence

International Campaign Customer Service Agent

CCI Kenya

Sep 2023 - Jan 2024 (4 months)

I gathered information to resolve customer issues, provided timely feedback, and updated necessary information in line with business policies. My focus was on enhancing customer satisfaction and protecting client data.

Data Protection Communication Skills Customer Satisfaction Problem Solving System Guidance

International Campaign Customer Specialist Agent

CCI Kenya

Jan 2024 - Jan 2024 (0 months)

In this role, I implemented data entry processes achieving high accuracy rates, enhanced customer satisfaction through support, and streamlined order processing. My proactive assistance contributed to the company's recognition for outstanding customer engagement.

Data Entry Customer Support Order Processing Customer Engagement Communication Skills Team Collaboration

Customer Service Agent / Subject Matter Expert

Multichoice Campaign

Feb 2021 - Sep 2023 (2 years 7 months)

I managed customer complaints, provided product information, and documented interactions according to standard procedures. I also served as a Subject Matter Expert, handling escalations and ensuring effective communication between clients and management.

Complaint Handling Product Knowledge Documentation Escalation Management Communication Skills Order Processing Team Leadership

Education

Degrees, certifications, and relevant coursework

Chuka University

Bachelor of Arts, Economics and Sociology

2016 - 2020

Pursued a Bachelor of Arts in Economics and Sociology, focusing on the interplay between economic systems and social structures. Developed analytical skills and a comprehensive understanding of economic theories and sociological concepts.

Chania Girls High School

Kenya Certificate of Secondary Education

2012 - 2015

Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge in various subjects and developing critical thinking and problem-solving skills.