wendy wambui
@wendywambui
Customer Service Specialist skilled in calm, empathetic support for international clients.
KenyaWhat I'm looking for
I’m a customer-focused service professional with over 2 years of experience supporting international clients in high-pressure, fast-paced environments. I deliver calm, empathetic, and safety-conscious service while managing complex customer needs with professionalism and clear communication.
I’ve worked as a Customer Service Specialist across multiple customer-facing teams, providing assistance for inquiries, order troubleshooting, account support, ticket exchanges, refunds, and cancellations while following strict procedures and company guidelines. I also take ownership of escalations for quicker resolutions, relay customer feedback to improve service quality, and have been recognized for exceeding performance targets and upskilling in leadership.
Experience
Work history, roles, and key accomplishments
Customer Specialist TTIPE
Nakama Tech
Jun 2025 - Oct 2025 (4 months)
Handled recalls for outdoor products such as lawn mowers and hedge trimmers. Managed international customers through inbound and outbound calls and emails to ensure faster issue resolution.
Customer Service Specialist
CCI Kenya
Apr 2021 - Apr 2022 (1 year)
Managed international customers via inbound and outbound calls, providing guidance on product usage and troubleshooting. Assisted with billing disputes by issuing credits and explaining charges while maintaining customer data security.
Customer Service Specialist
Nakama Tech
Sep 2021 - Present (4 years 10 months)
Provided customer assistance for movie-related inquiries, including ticket purchases, order troubleshooting, and account support. Resolved issues by processing ticket exchanges and refunds in line with theater policies and guidelines.
Education
Degrees, certifications, and relevant coursework
Kenya Certificate of Secondary Education
Kenya Certificate of Secondary Education, Secondary Education
Completed Kenya Certificate of Secondary Education in 2019.
Kenya Certificate of Primary Education
Kenya Certificate of Primary Education, Primary Education
2007 - 2015
Completed Kenya Certificate of Primary Education from 2007 to 2015.
Allison
Diploma in Hospitality Performance Management, Hospitality
Diploma focused on hospitality performance management, emphasizing delivering exceptional service and exceeding performance targets.
Availability
Location
KenyaAuthorized to work in
Job categories
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