Looking for a job

Wanjiru Laurine

@wanjirulaurine

Message

I resolve customer inquiries across phone, email, live chat, and digital support channels.

Kenya

Message

What I'm looking for

I'm looking for a customer service or customer experience role where I can resolve customer issues, maintain accurate records, collaborate across teams, and improve communication processes.

I've supported customers at Vadema Enterprise and the National Cereals and Produce Board, handling high-volume inquiries across phone, email, live chat, and digital channels.

At Vadema Enterprise, I managed 30–50 daily inquiries, investigated complaints, maintained CRM records, and followed cases through to resolution. I also designed a structured inquiry and follow-up tracking process that improved response time and reduced missed follow-ups.

At the National Cereals and Produce Board, I handled over 40 daily customer and stakeholder inquiries and developed standardized response templates for consistent, timely support. I'm recognized for clear communication, professional customer engagement, and quality service delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Vadema Enterprise

Jun 2025 - May 2026 (11 months)

Managed 30–50 daily customer inquiries via phone, email, live chat, and digital channels. Investigated complaints, escalated complex cases, and maintained accurate CRM records.

Customer Service CRM Systems Call Handling Live Chat Complaint Resolution Data Entry Microsoft Office Multitasking Cross Functional Collaboration

Customer Service & Customer Experience Intern

National Cereals and Produce Board

Mar 2024 - Sep 2024 (6 months)

Managed over 40 daily customer and stakeholder inquiries via telephone, email, and digital platforms. Coordinated communication between customers and internal departments to ensure timely service delivery.