Looking for a job

Betsaira trujillo

@betsairatrujillo

Message

I resolve e-commerce customer issues across chat, email, and order support.

Chile

Message

What I'm looking for

I'm looking for a remote night-shift customer support role serving US and LATAM customers through chat, email, and ticketing systems. I'm ready to support e-commerce customers, resolve issues quickly, and work contractor or full-time.

I manage customer support for Beissa Impresiones and LineaCorp.cl, handling 1,000+ customer conversations per year across Instagram, WhatsApp, and email. I resolve order issues, delivery tracking, custom design requests, refunds, reprints, and complaints while maintaining 95%+ satisfaction.

I've created support templates and FAQs that reduced response times from 30 minutes to under five minutes. I'm available for remote overnight support for US and LATAM customers via chat, email, and ticketing systems.

Experience

Work history, roles, and key accomplishments

Current

Freelance Client Service & E-commerce Support

Current

Remote

Jan 2022 - Present (4 years 8 months)

Provided client service and e-commerce support for clients in Chile and Latam, handling design, print, and delivery coordination. Used tools like WhatsApp Business, Instagram, Gmail, Google Sheets, and Trello, with night availability to close sales across time zones.

WhatsApp Business Instagram Gmail Google Sheets Trello Client Services E commerce Support Sales Time zone Coordination

Current

Owner & Customer Support

Current

Beissa Impresiones | LineaCorp.cl

Jan 2021 - Present (5 years 8 months)

Managed 1000+ customer conversations per year via Instagram DM, WhatsApp and email, solving order issues and custom design requests with 95%+ satisfaction. Created support templates and FAQs that reduced response time from 30 minutes to under 5 minutes.