La Vida en Otros Ojos
@lavidaenotrosojos
HR-focused customer service and administration professional, advancing in AI for inclusive remote solutions.
ChileWhat I'm looking for
I’m a proactive professional specialized in Human Resources, with a diploma in Marketing and ongoing Artificial Intelligence studies. I bring bilingual capability in Spanish and intermediate/advanced English, and I’m committed to workplace inclusion while delivering effective solutions in virtual environments.
In my current role as a Customer Service Executive at WePlay, I assist customers with order tracking and product-related inquiries, manage delivery date modifications and rewards processing, and coordinate with the web sales team to resolve incidents. I also prepare quotes, verify product stock, and share job opportunity information with candidates. Previously, as a Contract Administration Assistant at Team Work Chile, I entered contracts into digital platforms, prepared employment contracts, monitored contract statuses, and digitalized/organized HR documentation—strengthening my administration and process-tracking skills.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
WePlay
Nov 2022 - Present (3 years 8 months)
Assisted customers with order tracking and product-related inquiries, providing solutions and coordinating with the web sales team to resolve incidents. Managed customer requests for delivery date modifications, rewards processing, and case handling including quotes and product stock verification.
Contract Administration Assistant
Team Work Chile
Apr 2022 - Nov 2022 (7 months)
Entered contracts into digital platforms and prepared employment contracts for new hires, monitoring contract statuses over time. Digitalized and organized HR documentation to support administrative processes.
Multifunctional Worker
Agencia GA
Mar 2019 - Mar 2022 (3 years)
Supported entry verification and access control and provided location and logistics information to visitors. Checked restricted items according to security regulations and handled general visitor inquiries.
Education
Degrees, certifications, and relevant coursework
Escuela de Comercio de Santiago
Technical Degree in Administration, Human Resources (HR)
Technical degree in Administration with a specialization in Human Resources at Escuela de Comercio de Santiago (in progress).
SENCE
Diploma in Marketing and Social Media, Marketing & Social Media
Diploma in Marketing and Social Media through SENCE (in progress).
Instituto Profesional AIEP
Intermediate/Advanced English Course, English Language
2021 -
Completed an Intermediate/Advanced English course through AIEP in 2021.
Colegio Terraustral Oeste
High School Diploma, Secondary Education
2010 - 2013
Completed high school at Colegio Terraustral Oeste from 2010 to 2013.
SENCE
Social Entrepreneurship Course, Social Entrepreneurship
2020 -
Completed a Social Entrepreneurship course through SENCE in 2020.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Job categories
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