@paolamora
Ecommerce operations specialist using Shopify to manage product catalogs, orders, and logistics processes.
ChileIn my remote ecommerce operations work, I managed and updated product catalogs in Shopify, checked information for accuracy, and tracked orders.
At Banco BICE, I used Salesforce CRM to record and follow cases and critical information, resolve incidents, and coordinate processes across teams. I also bring experience in insurance customer service at MetLife Chile and training in ecommerce operations, data analysis, and applied AI.
Work history, roles, and key accomplishments
Empresa de Comercio Electrónico
Jan 2024 - Jan 2026 (2 years)
Managed and updated the product catalog in Shopify, ensuring accuracy and consistency. Coordinated order management, data validation, and logistics processes for ecommerce operations.
MetLife Chile
Jan 2023 - Dec 2023 (11 months)
Provided personalized insurance advisory services to identify client needs and offer tailored solutions. Managed the commercial process and administrative registration of operations.
Banco BICE
Jan 2001 - Dec 2021 (20 years 11 months)
Managed comprehensive requirements ensuring compliance with internal processes and procedures. Used Salesforce CRM for case management and resolved incidents in complex internal systems.
Degrees, certifications, and relevant coursework
Certificado Profesional de Análisis de Datos, Data Analytics
Ongoing Google Professional Certificate in Data Analytics, with the course Foundations: Data, Data, Everywhere completed.
Uso de IA Generativa para MIPYMES, Artificial Intelligence
Completed 7 courses on generative AI for small and medium-sized enterprises, totaling 14 hours.
Uso Profesional de Inteligencia Artificial, Artificial Intelligence
Completed professional training in the use of artificial intelligence.
IA Heroes Live – Formación en Inteligencia Artificial, Artificial Intelligence
Completed training in artificial intelligence through the IA Heroes Live program.
Comercio Electrónico y Gestión Operativa Ecommerce, Ecommerce
2024 - 2025
Completed training in e-commerce and operational management for ecommerce.
Comercio Electrónico y Marketing Digital, Ecommerce and Digital Marketing
2022 - 2023
Completed training in e-commerce and digital marketing.
Técnico Financiero, Finance
Grade: Con distinción
Earned the title of Financial Technician with distinction.
Técnico de Nivel Superior en Turismo, Tourism
Earned the title of Higher Technician in Tourism.
Software and tools used professionally
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