At Teaching Strategies, I own the customer lifecycle across a $40M+ ARR portfolio and lead a team of 11 Strategic Account Managers and a Senior Manager. I designed the Resource Review program for highest-risk renewal accounts, yielding $3M+ in renewal saves and 50% retention against a 10% company goal.
Before moving into SaaS customer success, I coached preschool classrooms and supported early childhood education at New Hanover County Schools. I’ve also delivered professional development, co-written and managed grants, and published writing and poetry; I believe the things that make us human are what make us effective.

