At Let’s Go Learn, I manage enterprise-level strategic accounts valued at $1M+ in annual recurring revenue and achieved a 95% client retention rate. I use platform analytics and customer engagement insights to identify opportunities that contributed to a 15% increase in account expansion revenue.
I led onboarding, implementation, and training across 20+ partner sites, driving a 30% increase in platform adoption. I also conducted account health reviews and business reviews to reduce churn risk and strengthen client partnerships.
At Houston ISD, I partnered with district leaders and educators on enablement strategies that increased product utilization and stakeholder engagement by 25%. I analyzed engagement data to shape professional development and achieved a 95% satisfaction rate.
Earlier, as an Educational Consultant at New Beginnings Educational Services LLC, I managed client relationships from onboarding through renewal, maintaining a 97% customer satisfaction rate and 91% client retention rate. My education work also includes designing technology-enabled STEM programs and facilitating professional development workshops.
