Ryan Boyle

Owned a $1.2M ARR portfolio of 80+ accounts across multiple U.S. states and 20+ countries, balancing executive strategy, adoption, risk management, and responsive customer support. Led renewal strategy for $538K across 12 enterprise and strategic agreements and delivered 95% gross revenue retention in H1 2026.

Led executive relationships, retention strategy, and long-term success planning for the company's largest enterprise customer, valued at $2.4M ARR. Managed 30 additional upper-mid-market and enterprise customers representing $1.8M ARR, for a total strategic portfolio of $4.2M ARR.

Delivered 106% net revenue retention in 2024 through proactive account planning, product adoption, risk mitigation, and value-based expansion. Earned the team's highest retention performance and maintained zero customer churn from June 2023 through April 2024.

Helped establish the company's first customer onboarding function and created repeatable playbooks, training resources, and implementation processes adopted by the team. Led concurrent implementations from discovery through configuration, launch, and adoption, achieving an 85% customer usage rate—the highest on the team.

Achieved 100% net revenue retention through proactive account management, onboarding, customer education, and value-focused engagement. Redesigned onboarding with new training programs, a comprehensive knowledge base, and scalable customer-training videos.

Surpassed annual quota at 102% while designing online-training solutions for SMB customers nationwide.

Generated $2.3M in won business, maintained a $4M+ pipeline, and built Salesforce dashboards.

Presented SaaS solutions to 500+ colleges and universities, developed campaigns, and mentored new employees.

Bachelor of Science in Business Management with a focus on Marketing from Brigham Young University–Idaho, completed in 2015.