Bethflora Ezenwaka
@bethfloraezenwaka
I handle high-volume customer support, bookings, billing, and service recovery across global channels.
NigeriaWhat I'm looking for
At Madonna Hotels, I manage 80+ daily calls and emails for bookings, service issues, billing, and guest requests, improving operational efficiency by 45% through process optimization and automation.
I coordinate appointments, reservations, cancellations, room assignments, payment processing, and customer records while maintaining 98% data hygiene. My fast responses and clear communication have increased client retention by over 30%.
Previously at Fedan Group of Companies, I handled 40+ daily customer interactions, supported sales orders and post-purchase needs, managed a team of nine, and increased repeat customer engagement by 45% through structured follow-ups and personalized account management.
Experience
Work history, roles, and key accomplishments
Receptionist & Customer Support Coordinator
Madonna Hotels
Jan 2023 - Present (3 years 8 months)
Managed high-volume customer support operations, handling 80+ daily calls and emails, and increased efficiency by 45% through process optimization. Improved client retention by over 30% through fast response times and clear communication.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Arts, Mass Communication
Bachelor of Arts in Mass Communication from the University of Nigeria, Nsukka, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Bethflora?
You can contact Bethflora and 90k+ other talented remote workers on Himalayas.
Message BethfloraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
