Bethel Akpo
@bethelakpo
I build structured, automated operations workflows that improve customer support and administrative execution.
NigeriaWhat I'm looking for
I've improved operations at PVG Training College, Funded Frontier, BanklessDAO, SeeSharp Developers, and Texting Factory by turning fragmented manual work into structured digital workflows. My work spans executive reporting, institutional coordination, customer operations, CRM workflows, documentation, and no-code automation.
At Funded Frontier, I configured Zendesk workflows that contributed to a 30% reduction in response times while maintaining an 85% first-contact resolution rate across 600+ monthly client accounts. I use Google Workspace, Trello, Zapier, Notion, AI-enabled tools, and reporting systems to make work more visible, consistent, and easier to execute.
Experience
Work history, roles, and key accomplishments
Administrative Officer & Operations Coordinator
PVG Training College
Nov 2025 - Present (10 months)
Standardized operational reporting and digital workflows, coordinated institutional engagement with universities, and supported marketing and training activities.
Operations & Customer Relations Lead
Funded Frontier
Jan 2025 - Sep 2025 (8 months)
Configured Zendesk workflows and feedback loops, managed 600+ client accounts monthly, and co-developed a payout dashboard that reduced support queries.
Operations Content Writer
BanklessDAO
Jun 2023 - Dec 2023 (6 months)
Restructured content management system using Notion and Grammarly, reducing revision-cycle bottlenecks by 50%, and researched trends for outreach campaigns.
Virtual Assistant
SeeSharp Developers
Nov 2022 - Apr 2023 (5 months)
Reorganized file distribution, established no-code workflow connections, and prepared reports and schedules for executive decision-making.
Customer Service Representative
Texting Factory
Mar 2020 - Oct 2022 (2 years 7 months)
Processed 150+ digital customer interactions daily with a 94% satisfaction rating, and mentored new representatives.
Education
Degrees, certifications, and relevant coursework
ALX Africa
AI Essential Course, Artificial Intelligence
Completed the ALX AI Essential Course in March 2024.
Alison
Diploma, Customer Service
Earned a Diploma in Customer Service in December 2023.
ALX Africa
Certification, Virtual Assistance
Earned a Virtual Assistant Certification in September 2023.
University of Ibadan
B.Sc., Information Technology
Graduated with a B.Sc. in Information Technology in December 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
bit.ly/Bethel-Operations-PortfolioSalary expectations
Social media
Job categories
Skills
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